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ORDER & SHIPPING FAQs

How can I place an order?
How do I search for a product?
How long will the delivery take?
How much will I be charged for the shipping?
How can I track my order?
What are the various modes to pay while shopping on Romsons.in?
Why is the COD, Cash On Delivery Option not available in my area?
Why is my pin-code marked NSZ, Non-Serviceable Zone?
Can I see my parcel before paying Cash on Delivery?
What do I do if I have paid for my order but haven’t received a confirmation?
Where can customers put order-related queries?
Will all the products be shipped out together?
Will I get an invoice against my order?
Do I have to pay any additional sales tax or hidden charges such as OCTROI, etc.?
Who can take the delivery of my order?
What should I do if I miss the delivery of my order?
What if I miss the delivery of a prepaid order?
Does Romsons deliver everywhere in India?
Are the products genuine?
What do I do in case of tampered deliveries?
What if the products received in my order are damaged or incorrect?

 

CANCELLATION AND RETURN FAQs

When can I cancel my order?
What are the steps to cancel the order in ‘My Accounts’ Section?
How long will the refund take after cancelling an order?
Will I get a complete refund against my cancelled order?
Why can’t I see the ‘Cancel My Order’ tab?
What is the company’s return policy?
What is the process of return?
What are the non-returnable items on www.romsons.in?
Where will I get the refund of my return?
Will I get a refund of shipping charges as well?