ORDER & SHIPPING FAQs
- How can I place an order?
- Search for the product on the website
- Enter Pin Code on the product page to check delivery feasibility and time
- Select the product to be purchased
- Choose the quantity to be ordered
- Click on Add to cart
- Proceed to checkout
- Fill in the required details
- Select the desired mode of payment
- Verify your mobile number with an OTP while placing a COD order
- Click on Place Order
- Sit back and relax, while we deliver your order right to your doorstep
- How do I search for a product?
- Type the name of the product you want to order in the search bar.
- You can also look for the product under its particular category tab or simply browse through the website to see what all we have to offer.
- You can raise product related queries, if any, on [email protected]
- Contact us on our Customer Care number 7070701513
- Users can also send in questions through Whatsapp on the number mentioned above.
- How long will the delivery take?
We at Romsons strive to keep our customers happy, and while dealing with medical essentials, we understand the value of time. Depending upon your pin code, deliveries will vary from 2-7 working days. However, certain pin codes can sometimes take longer than usual. You can also enter your pin code on the product page to see the tentative delivery time of every product.
- How much will I be charged for the shipping?
All orders above ₹2000 are shipped free of cost. For orders below ₹2000, a nominal shipping fee of ₹100 would be levied on the invoice.
- How can I track my order?
You can start tracking your order the moment it is shipped out of our warehouse. Tracking id will be sent on the email as well as text message. You can follow the link to track the status of your delivery on: https://shiprocket.co/tracking/
- What are the various modes to pay while shopping on Romsons.in?
Customers can place their orders through Cash on Delivery. This option allows them to pay at the time of delivery. You can also place orders by making online payments through a Credit Card, Debit Card, Netbanking, or e-wallet such as Paytm, Google Pay, Rupay, Phone Pe, etc. Opt for online payments for faster and secure checkouts.
- Why is the COD, Cash On Delivery Option not available in my area?
Our courier partners sometimes do not have specific pin codes serviceable as Cash on Delivery. This may be either because they have put a price cap in your area after a certain amount, or they do not have a Cash On Delivery option at all. It may not be a permanent situation, and they might open it up in due course.
- Why is my pin-code marked NSZ, Non-Serviceable Zone?
Our courier partners sometimes do not have specific pin codes serviceable. We regret the inconvenience caused. If possible, we will request you to provide us with an alternate address for delivery.
- Can I see my parcel before paying Cash on Delivery?
No, our courier partners do not take opened parcels back from the customer. You have to pay for the order if you have accepted the delivery. For products that come under the returnable category, please contact us in case of any exchange or refunds. Our Customer team will guide you through the process.
- What do I do if I have paid for my order but haven’t received a confirmation?
The system generates an automated email confirming your order once it is placed successfully. However, if you do not receive an email due to a technical glitch, please feel free to contact us.
- Where can customers put order-related queries?
- Will all the products be shipped out together?
We try our best to ship all the products together. However, sometimes few products of an order are not available at a particular location, and are shipped out of a different warehouse. We do send you updates about every product as and when it is shipped out of the warehouse.
- Will I get an invoice against my order?
Once you place an order on the website, a soft copy of the invoice is emailed to you on your registered email id. A hard copy of the invoice is attached in the packet that is delivered to you. In case you misplace the invoice, please feel free to contact us, we will email you a soft copy of the same as soon as possible.
- Do I have to pay any additional sales tax or hidden charges such as OCTROI, etc.?
No, you just have to pay whatever is mentioned on the invoice. In case you are asked to do otherwise, please contact us immediately.
- Who can take the delivery of my order?
Though it is ideal for you to accept the delivery of your order personally, we do not expect you to be present at the address always. However, our courier partner will deliver the shipment to the person available at your place in your absence. A signature of the receiver will be taken at the time of delivery for security and validation purposes.
- What should I do if I miss the delivery of my order?
If no one can take the delivery of your order, our courier partner will make three attempts, failing to which the product will be returned to us. Please do feel free to contact us in case of an emergency or any change in the delivery address. We'd be happy to help.
- What if I miss the delivery of a prepaid order?
For prepaid orders, we will call you up in case of any failed deliveries and ask you to choose between either a refund or offer you another attempt to deliver your order.
- Does Romsons deliver everywhere in India?
Romsons aims to deliver everywhere in India. However, there might be some limitations in specific pin codes that are non-serviceable by our courier partners. You can check the serviceability by putting in your pin code on the product page. If your area comes under a non- serviceable zone, we will request you to provide us with an alternate delivery address.
- Are the products genuine?
Romsons takes pride in its 70-year-old legacy and the benchmark the brand has established when it comes to quality, consistency, and reliability. All our products are 100% genuine and safe to be used by you and your loved ones.
- What do I do in case of tampered deliveries?
Our team makes sure that your order is packed in appropriate packaging to minimize the risk of any damage. Minor damages are bound to happen when the shipping partners are handling a packet. However, if the packet is severely damaged or tampered with, we would request you not accept the delivery. In case you have taken the delivery and still need some help, please reach out to us at [email protected]
- What if the products received in my order are damaged or incorrect?
Usually all the products are checked by our QC team before being shipped. However, in a rare case of human error where either your product is defective or incorrect, please write us an email on [email protected] or call on our Customer Care number, 7070701513. Our team will arrange for a return pick up if your pin code is serviceable and give you an option of either exchange or refund against your order. Refunds will be initiated for the item that is wrong or defective, and not for any other product mentioned on the invoice.
CANCELLATION AND RETURN FAQs
- When can I cancel my order?
You can cancel your order if it hasn’t been shipped from our warehouse already, by logging in to your account. In case of a prepaid order, do drop in an email to us at [email protected] to inform us about the same. Refund will be processed in 5-7 working days.
For cancellation of a shipped prepaid order, drop in an email to inform us. Refunds will be processed once the product is received back in the warehouse. Shipping charges will not be returned in such cases.
- What are the steps to cancel the order in ‘My Accounts’ Section?
- Login in to your account
- Click on My Account
- Click on the My Orders option
- Choose the Cancel Order option
- Leave a reason for cancellation
- Click on the Yes button to confirm
- How long will the refund take after cancelling an order?
For a prepaid order, refund will be initiated within 5-7 working days provided the order hasn’t been shipped from the warehouse. If the order has been shipped already, refund will be processed once the product is received back in the warehouse. For any further queries you can write to us at [email protected]
- Will I get a complete refund against my cancelled order?
If your order has not been shipped out of our warehouse, the company will issue a full refund. However, if the order has been shipped and the customer still wants to cancel it, shipping charges, if levied, will be deducted from the total amount.
- Why can’t I see the ‘Cancel My Order’ tab?
This could be because of 3 reasons:
a.) Your order has been shipped and cannot be cancelled now. In that case, please feel free to refuse the delivery.
b.) Make sure you are a registered user and have an account with us.
c.) There could be a technical glitch on the website, for which please feel free to contact us.
- What is the company’s return policy?
Romsons allows a return of the products that do not fall under the personal hygiene category. For personal hygiene items such as masks, catheters, diapers, wipes, etc. the company has a no return policy unless we have shipped you a wrong or defective product. To initiate a return, you have to inform us within 7 days from the date of delivery of the product on our email id or contact number mentioned above. The product should be unused and kept intact with its packaging and invoice.
- What is the process of return?
- Return request should be made within 7 days from the date of delivery of the order. Please note the refund is allowed only for products that fall in the returnable category.
- The product should be unused, kept in its original packaging with tags, if any. If you have received a defective, damaged, or wrong product, send us an image of the same with its original invoice copy on our email, [email protected]. Our customer care team will get back to you in 2-3 working days.
- Once your return is approved, we will initiate a return pick-up with our service provider and inform you about the same. At the time of pick-up make sure you return the product in its original condition and packaging.
- After receiving the product in the warehouse, our Quality Control team will run a Quality Check for the same. Once approved, we will initiate a refund for the same. This process can take up to 7 working days.
- For a prepaid order, refund is initiated in the source account payment is made from. While for a COD order, we would request you to provide us with your bank account details.
- What are the non-returnable items on www.romsons.in?
As per the company replacement policy, the products that lie under the personal hygiene category such as masks, gloves, wipes, urology products, personal protection equipment, etc. cannot be returned or replaced unless there is a manufacturing defect or we have shipped you the wrong product.
Other Items that belong to the ‘Non-Returnable Category’ are:
- Adult Diapers
- Medical Gloves
- Safety Goggles
- Where will I get the refund of my return?
Once the return is approved by the company, we will initiate a refund for the particular product.
For Cash On Delivery Orders, we would be requiring the following details:
- Customer Name:
- Bank Name:
- Account Number:
- IFSC Code:
- PAN Number:
Refunds will be initiated in 1-2 working days, and start reflecting in the customer’s account within 7-10 working days.
For Prepaid Orders, once the return is approved by the company, the customer will receive the payment in 5-7 working days in their source account.
- Will I get a refund of shipping charges as well?
Romsons reserves the right to cancel the shipping charges. If the product returned is not wrong or damaged from our end, the company will not refund the shipping charges.